PRIVACY POLICY

Effective February 3, 2025

This Privacy Policy (“Privacy Policy”) governs the collection and use of personal information by MenoVerse, Inc. (“MenoVerse,” “we,” “us,” and “our”). This Privacy Policy outlines our practices with respect to information obtained from people who visit our website, available at https://menoverse.com (“Site”) and who interact with us using another site, program, platform, app, or service (“Service”).

1. COLLECTION OF PERSONAL INFORMATION

We may gather, collect, record, hold, distribute, share, disclose, or otherwise use Personal Information about you. “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. “Personal Information” does not include:

(i) publicly available information from government record, or (ii) de-identified or aggregate consumer information.

When you create an account with MenoVerse, you initiate a direct customer relationship with us, allowing you to access and use various features of our services. In setting up this account, you may provide us with details such as your name, email address, shipping address, phone number, and certain transaction information. We consider this data to be Personal Information, not “protected health information” or “medical information.”

When using certain components of our services, you may share health or medical information that could fall under specific legal protections. MenoVerse is not considered a “covered entity” under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). It is important to note that HIPAA does not necessarily apply to an entity or person simply because there is health information involved, and HIPAA may not apply to your transactions or communications with us. To the extent we are deemed a “business associate,” and solely in our role as a business associate, MenoVerse may be subject to certain provisions of HIPAA with respect to “Protected Health Information” (“PHI”) that you provide to us.

Additionally, any medical or health-related data you provide that requires protection under specific state laws (collectively, with PHI, referred to as “Protected Information”) will be handled and shared strictly in line with such laws. Any data that does not fall under Protected Information under applicable laws may be used or shared according to this Privacy Policy. Please note, Protected Information does not include data that has been de-identified per applicable legal standards.

In using our services, you understand that any information you provide to MenoVerse that is not intended solely for diagnosis and treatment by us or prescription fulfillment by your pharmacy is not considered Protected Information. This data is therefore governed by our Privacy Policy and any applicable state laws governing privacy and security.

1.1 INFORMATION PROVIDED BY YOU

We collect Personal Information that you provide to us, including without limitation any Personal Information you provide during your use of the Site or any other Service. For example, we may collect Personal Information from you when you:

  • Visit our Site;
    • Provide us with Personal Information through the Site, any other Service;
    • Create an account;
    • Order a product;
    • Seek customer support;
    • Request any information from or about MenoVerse, such as a newsletter, e-alert, or any other information about our products, events, or business partners;
    • Communicate with a representative of MenoVerse;
    • Communicate with us via third-party social media sites;
    • Participate in any contest, loyalty program, promotion, or sweepstake; or
    • Otherwise communicate with us.

In these instances, the following types of Personal Information may be collected from you:

  • Your name;
    • Mailing address;
    • E-mail address;
    • Telephone number;
    • Physical characteristics or description;
    • Birth date;
    • Age;
    • Gender;
    • Marital status;
    • Racial or ethnic origin;
    • Professional or employment-related information;
    • Credit card number;
    • User name and password;
    • Records of products or services, purchased, obtained, or considered; and
    • Records of purchasing or consuming histories or tendencies.

1.2. INFORMATION AUTOMATICALLY COLLECTED.

When you access the Site or use a Service, we automatically collect certain Personal Information about you, including:

  • Information regarding your interactions with the Site or Service;
    • Information regarding your interactions with an advertisement;
    • Internet or Other Electronic Network Activity. We may collect information such as browsing history, search history, and information regarding your interactions with the Site.
  • Online Identifiers. We (or our service providers) may collect information such as cookies identifiers, radio frequency identification (RFID) tags, advertising IDs, pixel tags, and account handles. Combined, these identifiers may be used to create profiles of individuals and identify them.
    • Device Information. We (or our service providers) may collect information about the computer, tablet, phone, or other device you use to access any of the Programs, including the Internet Protocol address, hardware model, operating system and version, mobile network information, and other unique device identifiers (hereinafter collectively referred to as “Device Identifiers”).
    • Geo-location Data. Subject to your device permissions, we may collect information about your location (hereinafter collectively referred to as “Geo-location Data”).

1.3. SOURCES FROM WHICH WE COLLECT PERSONAL INFORMATION.

We collect Personal Information directly from you and from third-parties, including advertising networks, internet service providers, data analytics providers, government entities, operating systems and platforms, and social media. We may merge or co-mingle that Personal Information with the Personal Information we maintain about you and other data collected on or through our Site.

2. HOW WE USE YOUR INFORMATION.

2.1. PRIMARY  WAYS  WE  USE  YOUR  INFORMATION. 

Your  Personal Information may be gathered, collected, recorded, held, or otherwise used by or on behalf of MenoVerse and our service providers to provide, maintain, and improve our services, including for the following purposes:

  • Complete a transaction with MenoVerse;
    • Send support and administrative messages, and respond to your comments, questions, and customer service requests;
    • Communicate with you about products, offers, or any other events offered by us and others, and/or to offer and provide you with news and information that MenoVerse thinks will be of interest to you;
    • Allow you to sign up for MenoVerse communications, including e-mails and text messages;
    • Monitor and analyze trends, usage, and activities;
    • Personalize your experience and the advertisements and content you see when you use any Service based on your preferences, interests, and browsing and purchasing behavior;
    • For compliance purposes, as may be required by applicable laws or regulations or as requested by any judicial process or governmental agency (including without limitation for MenoVerse’s tax reporting) or as may be requested under any subpoena;
  • To facilitate your use of various social media sharing features or other integrated tools which you may use as part of social media pages;
    • To facilitate any contests, sweepstakes, loyalty programs, or promotions and process

and deliver entries and rewards;

  • For any other purpose described to you at the time the Personal Information is collected.

2.2. OTHER WAYS WE MAY USE YOUR INFORMATION.  

In addition, your Personal Information may be gathered, collected, recorded, held, or otherwise used for the following additional purposes:

  • Outside Professionals. To use with, or otherwise distribute, share or disclose to, any of MenoVerse’s professional advisors such as attorneys or accountants (“Outside Professionals”) in order to facilitate the professional advice from those Outside Professionals.
    • Government Agencies. To use with, or otherwise distribute, share or disclose to, any

government agencies or third parties in order to comply with, or otherwise pursuant to, any subpoena, court order, or other governmental order, law, or regulation (including without limitation tax reporting).

  • Auditing. Auditing related to a current interaction with you, including, but not limited to,

counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards;

  • Security. Helping to ensure security and integrity to the extent the use of your Personal

Information is reasonably necessary and proportionate for these purposes;

  • Debugging. Debugging to identify and repair errors that impair existing intended functionality;
    • Transient Use. Short-term, transient use, including, but not limited to, non-personalized advertising shown as part of a consumer’s current interaction with us provided that your Personal Information is not disclosed to a third party and is not used to build a profile about you or otherwise alter your experience outside the current interaction with us;
    • Services. Performing services on our behalf, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on our behalf;
    • Advertising. Providing advertising and marketing services to you. With your permission, we may send you emails or text messages about our stores, new products, and other updates.
    • Research. Undertaking internal research for technological development and demonstration;
    • Quality and Safety. Undertaking activities to verify or maintain the quality or safety of our products and services and to improve, upgrade, or enhance our products and services; and
  • Commercial Interests. Advancing our commercial or economic interests, such as by inducing a person to buy, join, subscribe to, provide, or exchange products, goods, information, or services, or enabling or effecting, directly or indirectly, a commercial transaction.
  • MenoVerse may also use or share your Personal Information for another reason that is compatible with the purposes described above. For example, we consider de- identification, aggregation, and other forms of anonymization of Personal Information to be compatible with the purposes listed herein and in your interest because the anonymization of such information reduces the likelihood of improper disclosure of that information.
  • If we need to use Your Personal Information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

3. SHARING OF PERSONAL INFORMATION

We may distribute, share or disclose Personal Information about you as described herein:

  • Service Providers. We may share or disclose your Personal Information with our service provides or other third party vendors, including without limitation the following types of service providers:
    • Email, internet, or other telecommunication service providers, including website hosting;
    • Cloud, other data storage, or other hosting service providers;
    • Third-party payment service providers, including without limitation third- party credit card processors;
    • Analytics companies who assist us with various types of data analytics, web analytics, and app analytics;
    • Third-party delivery or shipping service providers;
    • Other third-party contractors we engage to assist us in providing our products and services;
    • App design; and
    • Database management.
    • Third-Party Application Providers. We may share or disclose your Personal Information to third parties including payment processors.
    • Third-Party Analytics Tools. We use analytics tools provided by Google? to collect and process certain analytics data (“Third Party Analytics Tools or Services”). These Third Party Analytics Tools may also collect data about your use of other websites, apps, and online resources for purposes of providing targeted advertising.
  • Aggregated Form. We may make certain automatically-collected, aggregated, or otherwise de-identified Personal Information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our users’ interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the Services.
    • Advertising/Marketing Partners. We allow third-party advertising and marketing companies including, but not limited to, Facebook and Google (collectively, “Advertising Partners”) to place cookies, web beacons, pixels, and other web- tracking technology on the Site. These Advertising Partners use their technology to collect Personal Information about you in order to provide you with advertisements, marketing, or other information that we think may interest you.

These Advertising Partners may also have access to Personal Information about you that they collected over time and across different online services. Personal Information collected and used by Advertising Partners is not subject to this Privacy Policy. For more information on the privacy practices of our Advertising Partners, including how to opt-out of targeted advertising, please visit:

https://policies.google.com/privacy?hl=en-US
https://tools.google.com/dlpage/gaoptout
https://www.facebook.com/privacy/policy

  • Social Media. Our Site or other Services may offer integrated social media features, such as the Facebook “Like” button, which let you share actions that you take on our social media pages. You may control who views your social media activity by adjusting your settings on the social media platform.
    • Merger, Sale, or Other Asset Transfers. We may share, disclose, or otherwise transfer your Personal Information to MenoVerse’s Outside Professionals, other advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. If another company or individual acquires our business, or assets, that company or individual will possess the Personal Information collected by us and will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy. The use of your Personal information following any of these events will be governed by this Privacy Policy.
    • As Required By Law, Subpoena or Similar Government Order. We may access, preserve, share, or disclose your Personal Information if we believe doing so is required to: (i) comply with applicable laws or regulations, including any tax reporting requirements; (ii) comply with any other law enforcement requests or legal

process, such as a court order or subpoena; (iii) respond to your requests; or (iv) protect your, our, or others’ rights, property, or safety.

  • Outside Professionals. We may share or disclose your Personal Information with Outside Professionals to facilitate their provision of professional advice.
    • Contractors. We disclose Personal Information to entities that help us fulfill a business or commercial purpose including distributors and shipping vendors (“Contractors”). Contractors are not permitted to sell or share your Personal Information or to use your Personal Information other than to perform the tasks we assign to them.
    • Consent. We may also share or disclose your Personal Information with your permission.

4. SHARING OF INFORMATION

We may disclose your Protected Information in certain other circumstances as required or permitted by law, including but not limited to:

  • Public Health and Safety: Reporting adverse events, abuse, and serious threats to health or safety.
    • Research Purposes: We may use your information for research under strict oversight.
    • Legal and Regulatory: Compliance with federal and state laws, including sharing with the Department of Health and Human Services for HIPAA compliance audits.
    • Special Situations: To regulatory authorities or law enforcement agencies as required by law, or in response to lawful requests to comply with legal obligations.

5. HOW LONG YOUR INFORMATION WILL BE KEPT.

We will only keep your Personal Information and Protected Information for as long as is reasonably necessary to conduct business with you or as required by law. Personal Information and Protected Information will not be kept longer than is reasonably necessary for the purpose it was collected.

5.1 YOUR RIGHTS

Under HIPAA, you have specific rights regarding your personal Protected Information. This section outlines these rights and our related responsibilities:

  • Access: You may request an electronic or paper copy of your medical record and other Protected Information we have about you. We will provide a copy or summary, usually within 30 days, and may charge a reasonable, cost-based fee.
  • Amendment: You can ask us to correct Protected Information about you that you think is incorrect or incomplete. We may deny the request, but we’ll explain why in writing within 60 days.
  • Confidential Communications: You can request that we communicate with you in a specific way (e.g., at a particular address or phone number), and we will accommodate reasonable requests.
  • Restrictions: You may ask us to limit certain uses and disclosures of your Protected Information (e.g., if you pay for a service or healthcare item out-of-pocket, you may request that we do not share this information with your health insurer). Although we are not required to agree, we will consider all requests.
  • Accounting of Disclosures: You may request a list of disclosures of your Protected Information over the past six years, except for treatment, payment, and operational purposes.
  • File a Complaint: If you feel your privacy rights are violated, you may file a complaint with us or with the U.S. Department of Health and Human Services. We will not retaliate for filing a complaint.

Address:

U.S. Department of Health and Human Services Office for Civil Rights
200 Independence Avenue, S.W. Washington, D.C. 20201
Phone: 1-877-696-6775
Website for Filing Complaints: www.hhs.gov/ocr/privacy/hipaa/complaints/

6.  YOUR CHOICES

In some cases, you have the right to make choices regarding how we share your Protected Information. This includes:

  • Family and Friends: You can specify who may receive Protected Information about you.
  • Fundraising and Marketing: You may choose to be excluded from any fundraising efforts.

6.1. ACCESSING AND CORRECTING YOUR INFORMATION

You may send us an e-mail via [insert email] to request access to, or request to correct or delete, any Personal Information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your Personal Information from the Website, copies of your Personal Information may remain viewable in cached and archived pages or might have been copied or stored by other

Website users. Proper access and use of information provided on the Website is governed by our terms of use.

7. OUR RESPONSIBILITIES

We are required by law to maintain the privacy and security of your Protected Information. This includes:

  • Ensuring the Privacy of Your Information: We will follow the practices described in this notice.
  • Notification of Breach: We will inform you promptly, within 60 days, if a breach compromises the privacy or security of your information.
  • Written Permission: We will not use or disclose your information for non-standard purposes unless you provide explicit permission, which you may revoke at any time. Further, we will not use or disclose your information for marketing purposes, or sell your Protected Information, without your written permission

8. DATA SECURITY

We maintain appropriate technical and organizational measures to protect the Personal Information and Protected Information we collect and process against unauthorized access, alteration, loss, and disclosure. This includes encryption, access controls, and regular security audits.

9. ADDITIONAL NOTICE TO CALIFORNIA RESIDENTS

This section contains disclosures required by the California Consumer Privacy Act (“CCPA”) and applies only to “personal information” that is subject to the CCPA. In the preceding 12 months, we collected the following categories of personal information about California consumers.

Categories of Personal InformationCollected in the last 12 months:Disclosed for business purposes to the following categories of third parties:Sold to following categories of third parties:
Personal and online identifiers (such as first and last name, email address, or unique online identifiers)[Yes]All categories listed below.We DO NOT sell your data
Internet or other electronic network activity information (such as browsing history, search history, interactions with a website, email, application, or advertisement)[Yes]All categories listed below.We DO NOT sell your data
Other information about you that is linked to the personal information above[Yes]All categories listed below.We DO NOT sell your data

9.1. CATEGORIES OF SOURCES

We collect personal information from the following categories of sources:

[list out all the categories that apply, below are some examples that might align with MenoVerse practices]

  • Consumers;
    • Data analytics providers;
    • Social networks;
    • Providers; and
    • Affiliates not under the MenoVerse brand.

9.2. WHY WE COLLECT, USE, AND SHARE CALIFORNIA INFORMATION

We use and disclose the personal information we collect for our commercial and business purposes, as further described in this Privacy Policy. These commercial and business purposes include, without limitation:

[list out all the categories that apply, below are some examples that might align with MenoVerse practices]

  • Our commercial purposes, including marketing and advertising our services, booking appointments for you, and otherwise providing our services you request and communicating with you.
    • Our business purposes as identified in the CCPA, which include:
      • Auditing related to our interactions with you;
      • Legal compliance;
      • Detecting and protecting against security incidents, fraud, and illegal activity;
  • Debugging;
    • Performing services (for us or our service provider) such as account servicing, processing orders and payments, and analytics;Internal research for technological improvement;Internal operations;Activities to maintain and improve our services; and
    • Other one-time uses.

9.3. RECIPIENTS OF CALIFORNIA PERSONAL INFORMATION

We DO NOT sell the categories of personal information designated above to the categories of third parties listed below:

[update according to MenoVerse practices]

  • Advertising networks;
    • Data analytics providers;
    • Social networks; and
    • Affiliates not under the MenoVerse brand.

We disclose the categories of personal information designated above to the categories of third parties listed below for business purposes:

  • Service providers;
    • Affiliates not under the MenoVerse brand;
    • Clinics;
    • Government entities;
    • Advertising networks; and
    • Data analytics providers.

9.4. Your Rights Regarding Personal Information.

California residents have certain rights with respect to the personal information collected by businesses. If you are a California resident, you may exercise the following rights regarding your personal information, subject to certain exceptions and limitations:

  • The right to know the categories and specific pieces of personal information we collect, use, disclose, and sell about you; the categories of sources from which we collected personal information about you; our purposes for collecting or selling personal information about you; the categories of personal information about you that we have

either sold or disclosed for a business purpose; and the categories of third parties with which we have shared personal information.

  • The right to request that we delete the personal information we have collected from you.
    • The right to opt out of our sale(s) of your personal information. Please note that if you opt out of certain types of sales, we will be unable to provide you with the services that rely on such sales.
    • The right not to receive discriminatory treatment for the exercise of the privacy rights conferred by the CCPA.

To exercise any of the above rights, please contact us using the following information and submit the required verifying information, as further described below:

9.5. VERIFICATION PROCESS AND REQUIRED INFORMATION

Note that we may need to request additional information from you to verify your identity or understand the scope of your request, although you will not be required to create an account with us to submit a request or have it fulfilled. We will require you to provide, at a minimum name, email address, phone number sent to MenoVerse at hello@mymenoversestg.wpenginepowered.com email address.

9.6. AUTHORIZED AGENT

You may designate an authorized agent to make a CCPA request on your behalf must provide a signed authorization letter of the requesting party, along with their name, email address and phone number to be submitted via US mail to:

MENOVERSE INC.
2534 Frances Ave
La Crescent CA 91214

10. ADDITIONAL NOTICE TO NEVADA RESIDENTS.

Under Nevada Revised Statutes Chapter 603A (the “Nevada Privacy Act”), Nevada residents who have purchased goods or services from us may notify us not to sell their covered personal information. Covered personal information includes first and last name, address, email address, phone numbers, and identifiers that allow a specific person to be contacted. If you are a Nevada

resident, you may submit a request to us not to sell your covered information by emailing hello@mymenoversestg.wpenginepowered.com

11. OTHER WAYS TO LIMIT USE OF PERSONAL INFORMATION

11.1. UNSUBSCRIBE FROM EMAILS AND OTHER COMMUNICATIONS

    If you provide MenoVerse with Personal Information and, thereafter, do not want to continue to receive further notices or information from MenoVerse, such as emails about our products or services, you may unsubscribe using the link at the bottom of our emails.

    11.2. LIMIT USE OF COOKIES AND OTHER WEB-BASED TRACKING TECHNOLOGIES

    You can prevent certain cookies and technologies from being used by adjusting the settings on your browser or by electing your preferences in the window that appears when you visit the Site. Be aware that disabling cookies will affect the functionality of this Site and many other websites that you visit.

    11.3. LIMIT COLLECTION OF GEO-LOCATION DATA

    You may be able to prevent your device from sharing precise location information, including without limitation some or all of your Geo-Location Data, at any time through your device’s operating system settings.

    11.4. DO NOT TRACK.

    Some browsers have a “DO NOT TRACK” feature that lets website users inform websites or other applications that they do not want to have their online activities tracked. These “do not track” features may also give website users other choices regarding the collection of their personal identifiable information. However, these “do not track” features and “do not track’ signals are not yet uniform. ACCORDINGLY, EACH USER OF THE SITE OR ANY OTHER SERVICE IS HEREBY NOTIFIED THAT THE SITE AND THE OTHER SERVICES ARE NOT CURRENTLY SET UP TO RESPOND TO ANY OF THE USER’S “DO NOT TRACK” FEATURES OR “DO NOT TRACK” SIGNALS.

    12. CHILDREN’S PERSONAL INFORMATION

    This Site and other Services are not directed to children under the age of 13. We adhere to the Children’s Online Privacy Protection Act and will not knowingly register or otherwise collect any Personal Information from any child under the age of 13. We ask that minors under the age of 13 not submit any Personal Information to MenoVerse. If you have reason to believe a child under the age of 13 has provided MenoVerse with any Personal Information, please contact us at hello@mymenoversestg.wpenginepowered.com and request that such information be deleted from our records.

    13. THIRD-PARTY SITES

    The Site and Services may now or in the future link to other websites, forums, or programs that are not under our control and are not owned by MenoVerse (collectively referred to as “Third- Party Sites”). Any link to any Third-Party Site from the Site or Services does not imply any endorsement of the privacy practices of the Third-Party Site. No Third-Party Site is authorized to make any representation or warranty on our behalf.

    If you click on a link to, or otherwise gains access to, any such Third-Party Site, you will be transported to one of these Third-Party Sites.

    This Privacy Policy only applies to the Site and the Services. This Privacy Policy: (a) does not describe the privacy policies of any of these Third-Party Sites; and (b) does not govern the collection or use of your Personal Information by the Third-Party Sites. MenoVerse is not responsible for the privacy practice of any of these Third-Party Sites. You should review the privacy policies for any Third-Party Sites to determine their practices with respect to the collection and use of Personal Information.

    You acknowledge and agree that, by clicking a link to or otherwise accessing a Third-Party Site, your Personal Information may be read, collected, shared, distributed, or otherwise used by the Third-Party Site. MenoVerse is not responsible for any Personal Information that you submit, or otherwise make available, to Third-Party Sites.

    14. DATA SECURITY.

    To protect your Personal Information, we take reasonable precautions and follow industry best practices to make sure it is not lost, misused, accessed, disclosed, altered or destroyed. Your Personal Information is stored———————————————- –.

    If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored using AES-256 encryption, or tokenized in a digital value. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

    15. CHANGES TO THIS PRIVACY POLICY.

    We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Site.

    16. CONTACT US.

    If you have any questions relating to this Privacy Policy, please contact us at:

    MenoVerse, Inc.
    2534 Frances Avenue
    La Crescenta, California 91214
    hello@mymenoversestg.wpenginepowered.com
    (833) 4-MYMENO (469-6366)