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Frequently Asked Questions

Below are the most common questions and answers. If you have any questions, please contact us today.

  • What is Menopausal Hormone Treatment and is it safe for me?

    Menopause treatment refers to a range of medical approaches designed to manage the symptoms that arise when a woman’s body transitions into menopause, which typically happens around age 50. During menopause, the ovaries stop producing eggs, and levels of estrogen and progesterone decline. This can cause symptoms like hot flashes, night sweats, mood swings, sleep disturbances, vaginal dryness, and changes in sexual function. Treatment options include:

    *Menopausal Hormone Therapy (MHT): Also called hormone replacement therapy (HRT), MHT involves taking Estrogen and sometimes Progesterone to replace hormones that the body no longer produces. It’s the most effective treatment for managing symptoms like hot flashes and vaginal dryness.

    *Lifestyle changes: This can include maintaining a healthy diet, regular exercise, managing stress, and improving sleep hygiene to reduce menopausal symptoms.

    *Vaginal treatments: Localized treatments like estrogen creams, rings, or tablets can help with vaginal dryness and discomfort during sex.

    In 2017, the Menopause Society released a position paper affirming that MHT is both safe and effective for most healthy women experiencing menopause. It’s always important to consult with a healthcare professional to determine the right treatment plan for your needs. My Menoverse offers access to doctors who specialize in menopause care.

  • Can I use my insurance?

    Yes, if you choose our Basic plan you can use your insurance for lab work and medications from your pharmacy of choice. However, compounded medications are not covered by insurance and must be paid for directly. You can also use your flexible spending account (FSA) for reimbursement on eligible expenses like access to our Menopause Specialists.

  • How do I consult with a doctor?

    To consult with a doctor, simply choose your plan, and you’ll be directed to our online medical team. They will guide you through a brief intake form to help determine the best treatment plan for you. Throughout your journey, our medical professionals will be available to support you. If you have any questions or need assistance at any time, you can easily reach out to us through your account.

  • When will I receive my My Menoverse delivery?

    All orders are sent via US mail, so in most cases that means 3 to 4 days from the time of your prescription.

  • What is your refund policy?

    Legally, we cannot accept returns on medications due to health and safety regulations. However, if there is an error with your order, please reach out to us at hello@mymenoverse right away. We’re committed to resolving any issues and will work with you to make things right.